Outlet Privacy Policy

Outlet Privacy Policy

Outlet (“Outlet”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Outlet mobile application, website, and related services (collectively, the “Services”).

By using Outlet, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Account Information

When you create or use an Outlet account, we may collect:

• Full name

• Email address

• Mobile/phone number

• Password or authentication information

• Profile information

• Account type or role, such as customer or vendor

• Information provided through social login providers, where applicable

If you use Google or Apple sign-in, we may receive information that those providers make available to us, such as your name, email address, and authentication identifier.

B. Address and Delivery Information

To process and deliver orders, we may collect:

• Delivery address

• Area, city, and country

• Building, floor, apartment, or other delivery details

• Contact information required for delivery

• Saved addresses associated with your account

C. Order and Transaction Information

When you place an order, we may collect and process:

• Products purchased

• Quantities and prices

• Store/vendor information

• Order number

• Order status

• Delivery information

• Discounts and coupons

• Refund and return information

• Payment method

• Transaction and payment status

D. Payment Information

Payments may be processed through third-party payment providers, including MyFatoorah and other supported payment services.

We may receive information necessary to identify and process a payment, such as:

• Payment reference or transaction ID

• Payment status

• Payment method

• Related order information

We generally do not store your complete credit/debit card number, CVV, or other sensitive card authentication information on Outlet's servers when such information is processed directly by the payment provider.

You should review the applicable privacy policy of the payment provider for additional information about how it processes payment data.

E. Bank Account Information for Refunds

If you request a refund and choose a bank account for receiving the refund, we may collect and store the bank account information necessary to process the refund.

This may include:

• Account holder name

• Bank name

• IBAN or account number

• Other information required for the refund

Bank account information is used for refund processing and related financial operations and should not be used for purposes unrelated to those services.

F. Device and Technical Information

When you use Outlet, we may automatically collect certain technical information, including:

• Device type

• Operating system

• App version

• IP address

• Device identifiers

• Push notification token

• Language and regional settings

• Log information

• Crash and diagnostic information

This information may be used to maintain security, troubleshoot problems, improve performance, and provide notifications.

G. Notifications

Outlet may send push notifications regarding:

• Order updates

• Delivery updates

• Return and refund updates

• Account activity

• Promotional offers, where permitted

• Important service announcements

You may be able to manage notification permissions through your device settings.

2. How We Use Your Information

We may use personal information to:

• Create and manage your Outlet account

• Authenticate users

• Process and fulfill orders

• Connect customers with vendors

• Process payments

• Process returns and refunds

• Deliver products

• Communicate with customers and vendors

• Provide customer support

• Send order and service notifications

• Prevent fraud, abuse, and unauthorized activity

• Maintain and secure our Services

• Diagnose technical problems

• Improve our application, website, and services

• Manage promotions, coupons, and discounts

• Comply with applicable laws and legal obligations

3. Vendor Information

Outlet operates as a multi-vendor marketplace. When you purchase a product from a vendor, certain information may be shared with the relevant vendor when necessary to fulfill your order.

This may include:

• Customer name

• Delivery information

• Contact information necessary for order fulfillment

• Products purchased

• Order details

• Return-related information

Vendors may only use customer information for legitimate marketplace activities, such as processing, preparing, delivering, or supporting an order, and must handle such information responsibly.

4. Information Sharing

We may share personal information with:

Service Providers

We may use third-party service providers for services such as:

• Payment processing

• Cloud hosting

• Authentication

• Push notifications

• Analytics and diagnostics

• Customer support

• Delivery and logistics

Vendors

Relevant customer and order information may be shared with the vendor responsible for fulfilling an order.

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws or regulations

• Respond to valid legal requests

• Protect our rights or property

• Prevent fraud or security threats

• Protect the safety of users or others

We do not sell your personal information to third parties.

5. Firebase and Social Authentication

Outlet may use Firebase services and social authentication providers such as Google and Apple to provide secure authentication and related functionality.

Where applicable, authentication providers may process information according to their own privacy policies.

6. Cookies and Similar Technologies

Our website and services may use cookies or similar technologies to:

• Keep users signed in

• Maintain sessions

• Remember preferences

• Improve functionality

• Analyze usage

• Maintain security

You may be able to control cookies through your browser settings.

7. Data Security

We take reasonable technical and organizational measures to protect your information against:

• Unauthorized access

• Unauthorized disclosure

• Alteration

• Loss

• Destruction

• Misuse

However, no internet-based service can guarantee absolute security. You should use appropriate security practices, including protecting your account credentials and not sharing passwords or authentication codes.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services

• Maintain business and transaction records

• Process returns, refunds, and disputes

• Meet legal, accounting, and regulatory requirements

• Resolve complaints and disputes

• Prevent fraud and abuse

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request information about how your data is used

• Withdraw certain permissions or consents

• Object to certain processing

• Request restriction of certain processing

Some information may need to be retained where required by law or where necessary to complete transactions, resolve disputes, prevent fraud, or meet legitimate legal obligations.

To exercise applicable privacy rights, please contact us using the contact information provided below.

10. Children's Privacy

Outlet is not intended to knowingly collect personal information from children who are not legally permitted to use the Services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

11. Third-Party Services

Outlet may contain integrations or links to third-party services. These third parties may have their own privacy policies and terms.

Outlet is not responsible for the privacy practices of third-party services that it does not control.

12. International Data Transfers

Depending on the services and technology providers we use, your information may be processed or stored in countries other than the country where you reside.

Where required, we will take appropriate measures to protect personal information in accordance with applicable privacy laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the effective date and, where appropriate, notify users through the application, website, or other available communication channels.

Your continued use of the Services after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Outlet through the contact information provided in the application or website.

Outlet
Email: [Insert Support/Privacy Email]
Website: [Insert Website URL]
Address: [Insert Company Address]

Note: This Privacy Policy is a general privacy-policy template for the Outlet platform and should be reviewed and adapted by qualified legal counsel to comply with the specific laws and regulations applicable to your business and operating jurisdictions.